When you get a quote for delivery with JFL we will give you an estimate for the transit and delivery time. Please note that our estimates are based on deliveries to major destinations, they don’t include time in customs and are provided as a guide only. Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays. There may also be circumstances that are beyond JFL’s control that affect our transit times, such as adverse weather conditions, Traffic and state of the Roads. For more information, please refer to our Terms and Conditions of Carriage. Temporary service adjustments arising from the COVID-19 pandemic may also affect our usual transit times.

Transit times are the same for all our services. However, if the JFL courier has already made their daily collection from the store, your parcel will not depart until the next working day. While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Saturday (excluding bank holidays). Our transit times apply from the day the courier collects from the JFL Service Point and the latest drop-off times for the same day collection are available from the store. JFL Service Points located at JFL Express Service Centres and the latest drop-off times for the same-day collection are available on the JFL Guide.

We always endeavour to collect your parcel on the agreed date and time, but occasionally circumstances outside our control can affect collection times. This could be due to adverse traffic or weather conditions, for example.

Saturday collection and delivery options are available when booking a collection by phone.

All JFL Express services offer express delivery by the end of the next possible working day.

We offer a pre 12:00pm delivery service to many destinations when you book a collection online with US or with JFL by phone. We also offer a pre 9:00am service (pre 10:30am to send a parcel to the USA) to many destinations for parcels weighing up to 30kg. If you would like to check service availability to your delivery address before you book, please contact our Customer Service team for more information.

There are many ways to track a JFL Express parcel. Check out our tracking options and choose your preferred method. If you have problems tracking your parcel or need advice on status, our Customer Service team is here to help.

If for any reason there was a problem with the label you printed, the courier may have issued you with a new label (or waybill). If this is the case, you will need to track your parcel using the waybill number provided by the courier, and not the tracking number confirmed to you via email. Do you have any other questions about the JFL delivery times or tracking your parcel? Please feel free to get in touch with our Customer Service team and we’ll be happy to help.

JFL is committed to delivering your parcels with speed and care. However, parcels should be packed to withstand the normal rigours of road and aircraft handling and transportation. Packing your parcels with proper materials and care help ensure your shipments arrive safely and intact. To help ensure your parcel arrives safely, you should: Assess what you’re trying to send – consider the weight, cost, regulations and fragility of the contents Choose your packaging based on its material, strength and size Pack your goods correctly, leaving no empty space in the box, placing items in the centre of the box and wrapping items individually Seal your parcel correctly using the right tape and ensuring all the seams are sealed Display your labels clearly and include a spare label insde the package Please see our packaging advice for more hints and tips. Please note: JFL accepts no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation. If you’d like to find out more about calculating the weight and dimensions or how to package your JFL parcel, get in touch with our team today.